1st Line IT Support

  • Full Time
  • Newbury, Berkshire
  • £25000.00 - £30000.00 per annum + bonus

Bridgewater Resources UK

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company’s employees and contributing to the smooth operation of their IT systems.

Role Responsibilities

The company you’ll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As a 1st Line IT Support Assistant, you’ll be part of a well-established Helpdesk team. Your responsibilities will include:

  • Providing first-line technical support to internal users from around the country via phone and email, resolving IT issues promptly and effectively e.g. mailboxes, desktop and printer issues
  • Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
  • Providing users with regular updates as to the status of their issue.
  • Identifying areas where the current IT systems can be improved.


As a 1st Line IT Support Assistant, you will receive:

  • A starting salary between £25,000 – £30,000 (depending on experience)
  • 25 days holiday (plus bank holidays)
  • Optional membership of the company pension scheme
  • Bonus scheme
  • Initial training and mentoring from a senior Manager
  • Future potential for bespoke professional development, relevant training courses etc
  • Opportunities to progress to a more senior role within the IT team if desired


To be successful in this 1st Line IT Support Assistant role, you should have:

  • Experience in a customer or technical IT support role
  • Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation
  • The ability to solve problems quickly and efficiently
  • Convenient transportation access to Newbury

If you think that you have what it takes, apply today to find out more!


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